Managed IT Service specialists for businesses in Scotland

Our Values

Honesty
- We appreciate that investing in IT requires trust and it is therefore paramount to us that we deliver IT with honesty. We believe in getting to know your business and understanding your requirements before making informed suggestions on solutions and we never hard sell.
Reliability
- We have a long proven track record in looking after and developing customers IT systems and know that one of the keys to ongoing relationships with clients is providing a reliable service. We continue to invest in our team who are available and always willing to assist with your needs through helpdesk support to project delivery.
Communication
- We pride ourselves in the fact that the company IS our people and without them, none of what we do is possible. We seek individuals who are able to communicate well and embrace our customer service focus, this helps with our team dynamic and in delivering service the way we want. Whilst we love to develop technical skills, communication is always key – without this we cannot deliver Managed IT Services the rm way.

Our Culture

We work hard
We take care of our team
We care A LOT

We have developed a culture at rm to try and bring the best out of ourselves in order that we have a place to work that is enjoyable, that way we don’t mind putting in the hard yards when required.

We provide all staff with a gym membership using the local Active Life scheme to encourage a healthy lifestyle and encourage staff to bounce ideas, problems and concerns around the team whenever required.

Our Story

The “RM” comes from Roderick Mcleod, the founding member of RM, who back in the 80s originally developed and supported bespoke software before growing the business into a multi-disciplined IT support firm.

In 2001 the company became “RM Computing (Orkney) Limited” and this saw the introduction of several new partners in the business, including none other than our current Technical Director, Duncan Hopkins. RM took on support of a number of Orkney businesses over the following years and built a long-lasting reputation.

In 2014 Rob Gray joined RM as a partner, going on to become our Managing Director and helping the company bring in new business ideas and services, helping shape the future of RM.

Since 2016 our team has continued to grow with the addition of many long-standing permanent staff. We have been able to bring in a range of experienced recruits (hello Graeme) as well as nurturing local talent with strong connections to local education at school, college and university level.

In 2023 we decided on a re-brand and became “rm Managed IT Services” in our day-to- day operation. We retain our heritage with “rm” and aim to promote the business and services we offer with the new style.

You can find out more about each of us in our staff profiles below.

Our Team

Duncan Hopkins

Technical Director

Joined rm: 2001
Role: Technical Director
Specialist Subject: Network Infrastructure
Food: Steak Pie
Drink: Hendrick’s Gin
Film: The Matrix
Music: Dire Straits
Sport / Hobby: Family/Motorcycles
Rob Gray

Managing Director

Joined rm: 2014
Role: Managing Director
Specialist Subject: Account Management
Food: Chinese
Drink: Flat White
Film: Star Wars:Episode IV – A New Hope
Music: Bruce Springsteen/Tom Petty
Sport / Hobby: Football
Graeme Scollay

Operations Manager

Joined rm: 2017
Role: Operations Manager
Specialist Subject: Customer service
Food: Indian
Drink: Lagavulin 16 y/o
Film: LOTR: Return of the King
Music: Alternative/Indie
Sport / Hobby: Gym/Running
David Foulis

Senior IT Support Technician

Joined rm: 2016
Role: Senior IT Support Technician
Specialist Subject: Support/Printers/Phones
Food: Tex-Mex
Drink: Peach Tea
Film: Jurassic Park
Music: Dance
Sport / Hobby: Cycling
James Kirkness

Senior IT Support Technician

Joined rm: 2019
Role: Senior IT Support Technician
Specialist Subject: IT Project Delivery
Food: Chicken and/or rice
Drink: Raspberry Coke
Film: Jurassic Park
Music: Metalcore
Sport / Hobby: Bodybuilding
Joel Lewsley

Compliance Technician

Joined rm: 2018
Role: Compliance Technician
Specialist Subject: Cyber Security
Food: Indian
Drink: Jack Daniels & Coke
Film: Last Night in Soho
Music: Pop Punk
Sport / Hobby: Gaming
Andrew Currie

IT Support Technician

Joined rm: 2022
Role: IT Support Technician
Specialist Subject: Desktop Support/Printers
Food: Carvery
Drink: Monster: Ultra Paradise
Film: Into the Wild
Music: Anything from 70s to 90s
Sport / Hobby: MMA, Weightlifting, Triathlon
Scott Stewart

IT Support Technician

Joined rm: 2021
Role: IT Support Technician
Specialist Subject: Hardware Repair
Food: Chocolate
Drink: Fanta
Film: Tron Legacy
Music: Indie
Sport / Hobby: Gym/Bouldering
Kyle Leask

IT Support Technician

Joined rm: 2023
Role: IT Support Technician
Specialist Subject: User Support
Food: Garlic Bread
Drink: Kraken & Coke
Film: Pan Man
Music: Rock/Indie
Sport / Hobby: Squash/Gaming
Julie Hopkins

Director

Joined rm: 2001
Role: Director
Specialist Subject: Finance/Admin
Food: Steak & Chips
Drink: Tea/Pinot Grigio
Film: N/A
Music: N/A
Sport / Hobby: Football
Nikki Gray

Finance Administrator

Joined rm: 2022
Role: Finance Administrator
Specialist Subject: Finance
Food: Chocolate
Drink: Vodka Lemonade
Film: 4 Weddings & A Funeral
Music: Early Coldplay
Sport / Hobby: Walking/Swimming